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Your privacy is important to North American Airlines and we will respect it. Therefore, we will not release your personally identifiable information to marketing partners except at your request or in connection with a transaction to purchase air travel on North American Airlines accessible on this web site. We want you to know what happens when you provide us with information via our website and to feel assured that we will use commercially reasonable steps to protect your information in the manner described below. If, after reading the following you still have any questions or concerns, please contact us through the email link at the bottom of this page.
INFORMATION THAT MAY BE COLLECTED ONLINE
When you purchase a ticket, or sign up for other North American Airlines’ promotional offers that may be available on our website, you will be asked to provide your travel plans and payment information, such as a credit card number. Should you choose to register as a user of North American Airlines’ web site you will be asked to provide certain personally identifiable information such as your name, home address, email address, billing address, telephone number(s) and date of birth or other age-related data. This information is required to conduct business with you or to better serve you when you fly on our airline.
Some of the services on our website are available without our collection of any personally identifiable information from you at all. However, in addition to the information you provide, our web servers may automatically collect information known as “clickstream” data. This includes information such as the domain name of the site providing you with Internet access, the Internet protocol address used to connect your PC to the Internet, the type of browser your PC uses, the type of operating system and platform your PC uses, the average time spent on the site, pages viewed, information searched for, access and other aggregate data. All of this type information is collected on an anonymous basis and is used by North American airlines to measure use of our website in order to make improvements for your use of the site and to keep it running as smoothly as possible. None of this information is reviewed at an individual customer level; it is only used as an aggregate to understand patterns of use on our website.
USE OF INFORMATION COLLECTED
North American Airlines’ primary goal is to offer you an enjoyable, customized, experience. We are hopeful that we will be able to deliver a better product to you by knowing a little about you. North American Airlines does not rent or sell customer lists to other companies.
Information you provide directly in the course of making reservations or purchasing tickets, or email is used to respond to your purchases of air transportation or to respond to you on other matters.
If you choose to register with North American Airlines, the data provided may be used to direct you to particular web pages, customize the web pages you see, or send you special offers or otherwise increase the relevance of the information you access through our website.
We use information about North American Airlines’ web pages visited, page hits per week and the like internally to improve the functionality of our web pages.
Third-party storage or service-provider companies may be used by North American Airlines to perform some functions, including performing data analysis, or processing data and assisting us in maintaining or upgrading our computer systems. While working with us these parties may have access to information collected via our web site, but would be under a duty of confidentiality to us and would not be authorized to make independent use of your personally identifiable information.
When you make purchases from us by credit card, we may share such information with the credit card provider as is necessary to facilitate billing and to respond to billing inquiries.
When you travel with us, we may share certain information we have collected from you with third parties on a limited basis solely to assist us in altering your travel arrangements, such as leaving messages at your phone number with respect to changes in flight schedules, or providing information to other airlines, hotels or others with respect to special accommodations due to irregular airline operations.
From time to time North American Airlines may pass along offers from third party marketers in which we feel you might be interested. Any special offers will be sent to you from North American Airlines.
DISCLOSING INFORMATION ABOUT YOU WITHOUT NOTIFICATION
Without notifying you, North American Airlines may disclose personally identifiable information to protect our rights or property, to enforce our terms of use and legal notices, or at the request of government regulators or other law enforcement officials and the courts (including the issuance of a valid subpoena). For example, as required by law or regulation, North American airlines may collect and provide certain information regarding each passenger to the Transportation Security Administration of the Department of Homeland Security under the program by which the Congress has mandated the TSA to pre-screen airline passengers and determine who requires further security screening. The information to be collected and provided may include the passenger’s full name, home address, home telephone number, date of birth or other required information. We may also provide information with respect to customs authorities for flights to or from destinations outside of the United States.
WHAT INFORMATION IS COLLECTED FROM CHILDREN
North American Airlines does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever. If a child under the age of 13 should provide such information, the child’s parent or guardian may contact us at CustomerCare@flynaa.com or by writing to:
North American Airlines
Building 141
Federal Circle
JFK International Airport
Jamaica, NY 11430
ARE COOKIES UTILIZED?
A website can be more useful to you if it is able to recognize you when you are visiting it. To recognize you, our website may place small identifying pieces of information on the hard drive of a PC when it visits the website. These are called “cookies.” Cookies help remember something about you the next time you visit the website. They can better tailor the website to your needs by customizing your visit to our website. Your browser should have an option that allows you to decide whether you will accept or decline the placement of cookies on your PC. Thus, you have the ultimate say in whether cookies will be saved on your computer. If you should decide to accept cookies upon visiting our website, we assure you that your privacy and security will not be compromised. In particular, we want you to know that no other company has access to North American Airlines’ encrypted cookie information, except as described in our Privacy Policy. Credit card information is never saved through a cookie.
REGISTERING WITH NORTH AMERICAN AIRLINES
When you purchase air travel through North American Airlines’ web site you are offered the opportunity to register and are asked to provide a username and password. Registering allows us to make your future ticket purchases a more personalized experience. When you provide us information collected during your registration or ticket purchase process, all such information is automatically encrypted prior to transmission and then transferred over a Secure Sockets Layer (SSL) connection to our booking web site.
USING YOUR E-MAIL OR POSTAL ADDRESS
North American Airlines will not sell or otherwise distribute your email or postal address to third parties except to the extent required to conduct business with you. If you have registered or purchased air travel on North American Airlines through our web site we will use your email address as our primary method of communication with you. This includes the manner in which we provide your travel itineraries and confirmations. We may also use your email or postal address to inform you of products or services that we believe may be of interest to you. These offers may include great travel opportunities that may be offered from time to time. If you do not wish to receive promotional emails or postal mail from us, you may deselect the option during the registration process. You may also change this option at any time by changing the information you have previously provided during your registration. Even if, however, you choose not to receive promotional communications from us, we may be required to send you a communication when we must comply with legal and regulatory obligations, and we may also continue to need to communicate with you by email with respect to matters related to your transactions with us. With respect to third-party products and services that we feel may be of interest to you, we will not provide such information to you when you affirmatively elect or ask us not to do so.
HOW IS THE INFORMATION COLLECTED ONLINE PROTECTED?
North American Airlines takes all commercially reasonable precautions to protect the personally identifiable information you provide us against unauthorized use or access. When you voluntarily provide us with information while registering or booking a reservation, such as your name, address, phone number, credit card information, and travel details, your information is encrypted and transferred over a Secured Sockets Layer (SSL) connection on browsers such as Netscape Navigator or Microsoft Internet Explorer. This requires that the Internet user is using version 3.0 or above of the Netscape or Microsoft browser. You will be advised that this is a mandatory requirement of booking or registering on our booking website. After your information is received, it is stored behind a firewall that is intended to block access to it from anyone other than those North American Airlines’ employees, contractors or vendors who are allowed to access this information. You should take caution when using email to send personally identifiable information to us, however, as email travels unencrypted and can be read by anyone who receives or intercepts it. In addition, we periodically review our security measures to make certain that they are protecting your personally identifiable information.
ONLINE SURVEYS AND THEIR USE
North American Airlines may from time to time post an online survey on our website or send you an email if you have registered with us. Participation in these surveys is completely voluntary. Information gathered may be used in the aggregate to provide data-driven knowledge about our customers. The responses from individual participants will not be published on our website or in printed research unless we give you prior written notice.
PRIVACY POLICY OF OTHER SITES LINKED TO FROM OUR SITE
In order to provide you as much information as possible and assist you, our site contains links to other websites including those that offer ancillary travel services. With the exception of the link to http://booking.flynaa.com, these other sites are not covered by this privacy policy, and we are not responsible for the privacy practices or the content of these other sites.
CHANGING YOUR PERSONALLY IDENTIFIABLE INFORMATION
If you registered with North American Airlines and want to change the personal information you previously provided you will be offered that opportunity each time you check our airfares or book a flight through our website.
EFFECTIVE DATE, REVISIONS AND CONTACT INFORMATION
This Privacy Policy is effective as of September 14, 2004. We are constantly updating the features of our website to better serve you and all our customers, so this policy may be revised from time to time. North American Airlines may modify this policy without advance notice and any modifications are effective when they are posted on our website. You are encouraged to check our Privacy Policy periodically.
If you have any questions, please contact us by sending an email message to CustomerCare@flynaa.com. Please state in the subject line “Privacy Policy”.
Thank you for visiting our web site and for taking the time to read this policy!
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